Personal, location, and cleanup are the best-rated service dimensions for customers
A study that analyzes the image of Vilanova and Geltr on as a tourist and gastronomic destination post Covid-19 points the Vilanova experience with an 8.32, according to the Global IRon, the reputation index. The study has been carried out by the company Vivetial Value and has been supported by the Diputaci. de Barcelona.
Of the 75,662 views on the Internet, 8,714 belong to tourist accommodation, that is, 12% of the total. According to the study, the perception of tourists, visitors and customers of the city’s accommodations has been positive. Specifically, the index values the online reputation of tourist accommodation with an 8.45, a figure that has prouded companies that offer seasonal accommodation in the municipality. From the compendium of customer opinions, 51% assessed the experience in hosting with a nine or a ten. Thus, he qualified at the hotel apartments with an 8.73, the residences with an 8.68, the hotels with an 8.55, the campsites with an 8.44 and, finally, the inns with a 7.44.
The best-rated services have been as follows: the staff obtained an 8.99, the location an 8.97 and the cleanup, very relevant in pandemic times, an 8.68. The restrictions, coupled with the need to ensure compliance with the security protocols in order to prevent infection, have been an extra significant effort for these companies, which, despite the circumstances, have met their objectives.
Now, its purpose is clear: to achieve excellence and to make Vilanova an even more attractive tourist destination.